Suggestions, complaints and appeals

Suggestions, appeals and complaints

Any person has the right to submit complaints, claims, and suggestions regarding the operation of AQUIB or the service or treatment received. These can be submitted in the following ways:

1. By submitting a paper document, with no specific format required.
2. By using the available form we provide for this purpose.
3. Via telephone.
4. Verbally at the Agency's offices.

The identification of the person making the complaint or suggestion will not be necessary. However, if you wish to receive a personalized response, you must fill in the optional data on the form.

Access to the suggestions, claims and complaints online form

Generic application form (available in Spanish and Catalan)