Any person has the right to submit complaints, claims, and suggestions regarding the operation of AQUIB or the service or treatment received. These can be submitted in the following ways:
The identification of the person making the complaint or suggestion will not be necessary. However, if you wish to receive a personalized response, you must fill in the optional data on the form.
Access to the suggestions, claims and complaints online form
Appeal
An evaluated person, legally unable or unwilling to file an administrative appeal, addresses the Agency expressing his or her disagreement with the performance of evaluators or with the development of an evaluation process. The appeal will be forwarded to the AQUIB's Guarantees Commission, which will study it and issue a report. Subsequently, the Director of the Agency will answer the appeal within a maximum period of 1 month from its presentation.
As stated in the complaints, appeals and suggestions procedure, anyone can file an appeal.
Complaint
Reasons for complaints are delays, negligences or any other anomalies in the daily operation of the Agency or its staff.
As stated in the complaints, appeals and suggestions procedure, anyone can file a complaint.
